Return and Refund Policy

Effective Date: October 30, 2026

At Vivid Charm Supply, we believe that a well-equipped kitchen makes everyday cooking, meal preparation, and food storage more enjoyable. Whether you have purchased food clips to keep ingredients fresh, a compact cutting board for convenient food preparation, or measuring spoons to help achieve consistent recipes, we want every order to meet your expectations.

We understand that sometimes a product may not be the right fit. This Return and Refund Policy explains how returns, exchanges, refunds, and order-related concerns are handled.

1. Return Eligibility

Customers may request a return within 30 days of the date their order is delivered.

To qualify for a standard return, the following conditions should generally be met:

• The item must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, and included components.

• The item must not show signs of damage caused by improper handling, misuse, or unauthorized modification.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

• The return request must be submitted within the applicable return period.

Kitchen products, including food clips, cutting boards, and measuring spoons, should be returned in a clean, unused, and hygienic condition. For food-contact products, we may be unable to accept returns of items that have been used with food or that cannot reasonably be restored to a sanitary condition, except where applicable law requires otherwise.

2. Items That May Not Be Eligible for Return

For health, hygiene, and product-quality reasons, certain items may not qualify for a standard return once opened or used.

These may include:

• Food-contact kitchen accessories that have been used.

• Products that have been damaged after delivery through improper use.

• Items missing essential components or original packaging.

• Products returned after the stated return period without an applicable legal entitlement.

This section does not limit any rights customers may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

We take care to prepare and inspect orders before shipment. However, unexpected problems can occasionally occur during packaging, transportation, or delivery.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

Please include:

• Your full name.

• Your order number.

• A description of the issue.

• Clear photographs of the product and its packaging, where applicable.

After reviewing your request, we may offer an appropriate solution, including a replacement, refund, or other remedy depending on the circumstances and applicable law.

Customers will not be required to pay return shipping costs for products confirmed to have been incorrectly supplied or damaged before delivery when the issue is our responsibility.

4. How to Request a Return

To begin a return, contact our customer service team:

Email: [email protected]

Business Name: COMMERCE AVENUE LLC
Contact Person: ENEA ASLLANAJ
Return Address:
2696 SE Market Pl, Stuart, FL 34997, United States

Please use the subject line "Return Request" and include your order number.

Our team will review your request and provide instructions regarding the return process. Please do not send merchandise back before receiving return instructions, as unauthorized or incorrectly addressed returns may experience processing delays.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected. The time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.

Original shipping charges, if any, are generally non-refundable for ordinary customer-requested returns, except where required by law or where the return results from our error.

6. Exchanges and Replacements

If you receive a damaged or defective product, or if an incorrect item was shipped, please contact us to discuss a replacement.

For ordinary exchanges involving a change of preference, product availability and return eligibility will determine whether an exchange can be arranged.

Replacement items may be subject to availability. If a suitable replacement cannot be provided, an appropriate refund may be offered.

7. Cancellations and Order Changes

If you wish to cancel or modify an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests submitted before the order enters processing or shipment. Once an order has been dispatched, cancellation may no longer be possible. In that situation, the customer may request a return after delivery, subject to this policy and applicable law.

8. Missing Packages and Delivery Issues

If tracking information indicates that your order has been delivered but you cannot locate it, we recommend checking nearby delivery locations, household members, building reception areas, and the shipping address provided at checkout.

If the package remains missing, contact us with your order number so we can review the delivery information and determine the appropriate next steps.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded under applicable Florida or federal law.

Where mandatory consumer protection requirements provide greater rights than those described in this policy, the applicable legal requirements will prevail.

10. Policy Updates

Vivid Charm Supply reserves the right to revise this Return and Refund Policy when necessary to reflect changes in business operations, product offerings, or applicable legal requirements.

Any revised policy will be published on our website with an updated effective date.

11. Contact Us

For questions about returns, refunds, exchanges, or order concerns, please contact:

Vivid Charm Supply
COMMERCE AVENUE LLC
2696 SE Market Pl, Stuart, FL 34997, United States
Email: [email protected]
Contact Person: ENEA ASLLANAJ

We appreciate your trust in Vivid Charm Supply and will do our best to make your shopping experience straightforward and pleasant.